Mycasino: a worthwhile platform for Swiss players?
Since September 2019, Grand Casino Luzern has offered Mycasino following the application of the Swiss gambling law. Mycasino has garnered some mixed reviews for its services. Should we take these comments into account? What’s really going on with this operator? Slots777 offers a review completely dedicated to this platform officially recognized by the CFMJ.
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Mycasino offers a somewhat limited welcome bonus and thus struggles to entice Swiss players. While there are some other advantages associated with this operator, there are also some disadvantages noted in our definitive review below. Let’s take a look at the main benefits and disadvantages discovered during testing.
Gaming Experience on Mycasino
The Swiss casino, Mycasino, has one of the most comprehensive catalogue of games. There are so many titles that a player could catch vertigo from trying to decide. But is this enough to assume a high quality of games in relation to the overall gaming experience? Slots777 takes a look at this pertinent question.
Mycasino wants to stake its place in the world of online games in Switzerland with its surprising catalogue of games. There are close to 250 slot machines, other classic games, and even live games that await players. Minimum and maximum bets naturally correspond to offers available from other competing platforms.
When it comes to the website’s interface, our verdict is less positive for several reasons. Yes, the menu is clean, where the chance of media interfering with the gaming experience is low. On the other hand, the selection of colors are almost too bright (such as the red and plain background) and can be aggressive on the eyes after a few hours of use. A minor detail but you will agree – a necessary point to mention this in our review.
Finally, the layout of the different buttons and menus is quite satisfactory. Placing the categories on the right is a smart choice for moving from one section to the next (like with Pasino.ch). In short, Mycasino meets the majority of our requirements!
Bonuses and Promos at Mycasino
Since the application of the new Swiss law on gambling, the emergence of new online casinos has also seen the rise in the availability of even more attractive welcome bonuses and promotional offers. As such, Mycasino doesn’t quite compete…
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Want to discover services by Mycasino using welcome bonuses? Fortunately, this operator offers bonuses reserved for new players. However, it might look a bit skimpy to some: 100% for initial deposit up to 300 CHF. As a result, we can only give the site a mediocre recommendation to players regarding the welcome bonus.
Furthermore, Mycasino offers a temporary offer (valid from July 1 to 31, 2020). It will allow players to get a bonus of 50% following a second deposit. Once again, the maximum limit designed by the operator will only satisfy a minority since it is only 100 CHF.
Finally, there is also a drawing for every new registrant. The winnings could take you on a trip to Las Vegas, being valued at 5,000 CHF. Is it a one-time offer? During editing of our review, Mycasino did not respond to our inquiry regarding the drawing.
Any additional effort on the part of Mycasino would surely change our review. Nevertheless, we will continue to confirm if there are any new offers over the next few months.
Mycasino mobile Review
Of course, testing the compatibility of a Swiss online casino with mobile devices is an essential part of our review process. Thus, we have tested the stability of the platform several times using two different devices: a Samsung Galaxy S20 and an iPhone 11. Here’s our review.
As always, we first checked to see if there was a dedicated app available on Google Play and the Appstore. And there were none available. But since most platforms don’t provide this feature, we won’t take this into account for our review.
Let’s continue our review with the experience of the site using Google Chrome on an Android smartphone. While launching Mycasino games, we didn’t encounter any stability issues. The catalogue of games was identical to the Mac and iOS versions. However, there was a lack of additional categories for quickly locating specific titles.
With the iPhone 11, the experience was much the same for the first few tests. However, a few days later, we noticed some issues while uploading pages for the player account. An update could explain this issue. However, comments from other players confirm that there is an issue for the platform on iOS devices. Something to be noted.
To conclude, the Mycasino mobile version suffers from some issues with uploading the player account. This phenomenon is nevertheless localized to iPhones and iPads.
Game Provides on Mycasino
While Mycasino entered quietly into the Swiss market, the operator was able to expand its catalogue of games thanks to multiple partnerships with several game providers. So which publishers are on the list? What about the variety of games offered? Let’s take a look at the titles and providers available at Mycasino.
While the list of online casino providers is often neglected by players, this review nevertheless presents some relevant information in regards to the quality of the game offerings. As such, Mycasino is more than satisfactory thanks to the presence of some of the most renown gaming publishers including:
- Microgaming
- iSoftbet
- Redtiger
- Novomatic
- Evolution Gaming
- Netent
Mycasino even has multiple sections dedicated to every style of game, such as classic and more modern slot machines, table games, Video Poker and Live Casino games. In short, whatever your preferences, you will easily find the type of entertainment that you’re looking for.
However, we did notice a lack of menu options reserved for the providers themselves. So if you are a fan of iSoftbet, for example, you should know that a manual search is necessary to to get the complete list of games offered by the publisher. Some might say that this is a minor, anecdotal detail. However, we take this feature, or lack thereof, into account for one obvious reason: other operators have this feature.
Finally, Mycasino has a simple and effective interface for presenting its catalogue. In fact, each title is represented as a rounded casino chip. Also, the minimum and maximum bets are also designed in attractive logos. A very nice touch by this Swiss operator!
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Payment Methods on Mycasino
For payment methods, there are several popular options available on Mycasino. Certainly not a feature exclusive to the platform. Here’s the payment methods authorized for deposits and withdrawals.
Deposits
- Visa
- Mastercard
- Klarna for bank transfers
- PostFinance eFinance and PostFinance Card
- Twint
- Paysafecard
- Neteller
- Skrill
Withdrawals
As usual, Mycasino only authorizes withdrawals via bank transfers. It is a necessary term of use for verifying the identity of the user and geolocating players for approving transfers, or not.
Simply scrolling down the site, we find a section offering all the information regarding payments on Mycasino. The operator states that it takes just 2 business days to complete a withdrawal request. Yet, after several attempts, we noticed that the timeframe, albeit enticing, is not accurate. Instead, it took about 8 days for a withdrawal request to complete.
Slot Machines Available on Mycasino
Without a doubt, the catalogue of slot machines offered by Mycasino is the most attractive feature of the operator. There are slot machines with 3, 4 or 5 reels and numerous other titles featured in the “Slot Machines” section of the site. You won’t be disappointed!
Of course, some classic games like Super Cherry 2000 and timeless offerings like Starburst and Aztec Gold Megaways are included in this ample catalogue of games. In short, whatever your preferences, Mycasino has something to please you!
It’s also important to consider that such a large catalogue of games requires several clicks to find a specific title. Moreover, some games listed on Mycasino can be ignored. However, there are also the most popular “flagship” titles available on the site, so there’s no need to spend too much time looking for an entertaining title.
Best Slot Machine Games on Mycasino
While browsing the Mycasino catalogue, players might notice the first slot machine game is “Golden Rabbit.” An exclusive offer, it’s a 5 reel slot machine for players to try their luck and delve into the sleek graphics, classic symbols (cherries, 7s) as well as a golden rabbit, the mascot of the operator. However, the repetitive music and the lack of animations limits our ability to give the title a truly positive note.
Customer Support at Mycasino
Mycasino offers its players an accessible customer support service via phone, live chat and e-mail. However, the service does have limited hours. So, Slots777 tested the quality of the customer service. Here are the results.
Mycasino customer support is available at these hours:
- Sunday to Thursday: from 9am to Midnight
- Thursday to Saturday: 9am to 1am
We contacted their team for assistance with a few inquiries. The agent was helpful, but the lack of precise information didn’t convince us. On a second attempt, the same thing occurred. We give Mycasino customer service a lukewarm note as a result.
Legal Information About Mycasino
Contrary to other competing models, Mycasino doesn’t have an FAQ section, which is really unfortunate, particularly for anyone seeeking legal information about the operator. However, the “About Us” page offers some, albeit vague, information on the subject.
Yes, since September 2019, Mycasino is an authorized casino as granted by the CFMJ. Furthermore, there are a few sentences located in the “About Us” section with reassuring information:
“Grand Casino Luzern is certified in accordance with the ISO 9001 and ISO 27001 standards, and thus complies with the strictest of standards regarding data security.”
Moreover, the Swiss site also has a label titled “Good Privacy,” legally confirming a satisfactory privacy policy. After a few web searches, Mycasino lists only a minority of negative comments. In short, this operator garners an “average” rating, which some players might find perfectly suitable. It really is about your preferences and needs that determine your selection. Don’t hesitate to consult our reviews for guidance with making the best choice for you!
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